Big Waves Laundromat Frequently Asked Questions (FAQ)

General Questions About Big Waves Laundromat

  • Big Waves Laundromat offers two clean, modern laundromat locations in Santa Monica and Mar Vista, professional fluff and fold services, laundry pickup and delivery, and commercial laundry solutions. We combine high-quality equipment, real local staff, transparent pricing, and a comfortable customer experience — all in one place.

  • Yes. Our machines accept coins and also support app-based payments, giving customers flexible and easy ways to pay. We also have change machines and ATMs on site.

  • Yes. Both Big Waves locations offer free WiFi, televisions or music, comfortable seating, and large folding areas so you can relax or work while doing laundry.

  • Yes. Both locations offer dedicated parking lots and street parking. Our Mar Vista location has a larger lot, while our Santa Monica location offers convenient parking for the busy area. Please plan your visits around less busy times or you may have to wait for parking or park a little further away.

  • All of our locations are open every day of the week from 5am - 11pm, with the last wash at 10pm. We are closed for Christmas Day and Thanksgiving, but are fully open on other holidays (unless specifically stated on our Google Business page).

Fluff and Fold Drop-Off (In-Store Laundry Service)

  • Fluff and fold is a drop-off service where we wash, dry, fold, and neatly package your laundry for you. Simply drop it off at either Big Waves location and pick it up clean and ready to put away. We have a 24-hour turnaround on fluff and fold. We may be able to complete the order faster, but we make no guarantees. Talk to the attendant in-store to inquire further.

  • Yes. Big Waves’ fluff and fold service is highly rated by Los Angeles customers for quality, consistency, and care.

  • Yes. We are happy to follow your preferences, including water temperature, detergent choices (when provided), and handling of delicate items.

  • Yes. New customers receive 50% off their first fluff and fold drop-off order, or 50% off their first pickup/delivery order.

  • Yes. Big Waves Laundromat works with trusted dry cleaning partners, allowing you to drop off dry cleaning along with your laundry. This makes it easy to take care of all your laundry and dry cleaning needs in one place. Dry cleaning turnaround times may vary depending on the items.

  • In-store fluff and fold service is $2.50 per pound, excluding specialty items. Hang drying is available at no additional charge upon request.

    Specialty items may include, but are not limited to:

    • Comforters

    • Pillows

    • Blankets

    • Pet beds

    • Rugs

    Dry cleaned items are priced separately from wash-and-fold laundry.

Laundry Pickup & Delivery

  • Yes. Big Waves Laundromat offers laundry pickup and delivery service in Los Angeles, covering areas near Santa Monica, Mar Vista, and the surrounding Westside.

  • Schedule your pickup online, we collect your laundry, professionally wash, dry, and fold it in our laundromats, then deliver it back to you clean and neatly packaged. You can also schedule a pickup over the phone by calling (310) 829-9378 or by ordering through our app. Download the app here: https://www.bigwaveslaundromat.com/deliveryapp

  • Yes. All pickup and delivery laundry is handled in our own Santa Monica or Mar Vista laundromats, never outsourced to third parties.

  • Yes. New customers receive 50% off their first pickup and delivery laundry order using code: first50.

  • This service is ideal for busy professionals, families, seniors, remote workers, property managers, Airbnb hosts, and any other professional or personal laundry needs.

  • Pickup/delivery service is $3.00 per pound, excluding specialty items. Hang drying is available at no additional charge upon request.

    Specialty items may include, but are not limited to:

    • Comforters

    • Pillows

    • Blankets

    • Pet beds

    • Rugs

    Dry cleaned items are priced separately from wash-and-fold laundry.

Subscriptions

  • Your subscription is a membership that locks in lower pricing and exclusive discounts. You choose when and how often to send in your laundry.

    Want flexibility?

    Place orders only when needed. If you're on a delivery plan, schedule pickups as needed. If you're on a In-Store Pickup/Dropoff plan, simply drop off at one of our two store locations.

    Prefer automation?

    Set up recurring pickups (delivery plans only) and let your laundry run on autopilot.

    All tiers include 24-hour turnaround by default.

  • We offer six membership options:

    • Three Pickup & Delivery plans

    • Three In-Store Pickup/Dropoff plans

    If you enroll in a In-Store Pickup/Dropoff plan, pickup and delivery are not included.

    If you enroll in a Delivery plan, you may still drop off at a store if that’s more convenient — the pricing remains the same.

    Delivery plans are only slightly more than In-Store Pickup/Dropoff plans, so many customers choose delivery for the added convenience.

  • All subscriptions include 24-hour turnaround as standard service.

    • Solo Wave: No rollover included

    • Family Wave: Unused laundry rolls over for 1 month

    • Party Wave: Unused laundry rolls over for 2 months

  • No problem — we’ll still process everything.

    Any laundry over your monthly pound or bag limit will be charged at our standard per-pound rate for your selected service speed.

    Example: If your plan includes 200 lbs and you send 225 lbs, the additional 25 lbs will be billed at the regular rate.

  • No. You can split your allowance across multiple orders throughout the month — whatever works best for your schedule.

  • No. We hang dry machine-washable items at no additional charge.

    Our team will use best judgment on items that should be hang dried. If you have specific preferences, please include them in your account notes.

  • Extra care items are priced separately from regular per-pound laundry. These include:

    Comforters, blankets, pillows, mattress protectors, bath mats, rugs, pet beds, and shoes.

    All subscription plans include exclusive discounts on these items:

    • Solo Wave: 20% off

    • Family Wave: 30% off

    • Party Wave: 40% off

  • Yes. All plans include dry cleaning discounts. You may send dry cleaning with your regular laundry; we just ask that you separate dry cleaning from washable items at pickup or drop-off.

    Dry cleaning discounts by tier:

    • Solo Wave: 10% off

    • Family Wave: 15% off

    • Party Wave: 20% off

  • You can cancel your plan at any time, but the second you cancel, you do lose all benefits.

    If you want to cancel your plan, we recommend doing so the day before your renewal date so you can keep your benefits as long as possible.

Commercial Laundry Services

  • Yes. Big Waves Laundromat provides commercial laundry services for a wide range of Los Angeles businesses.

  • We work with restaurants, cafés, gyms, yoga studios, salons, spas, medical offices, Airbnb hosts, property managers, and other service-based businesses.

  • Yes. We offer scheduled pickup and delivery for commercial laundry clients to ensure consistency and convenience.

  • Commercial service needs vary. We recommend contacting us to discuss volume, frequency, and custom pricing. You can call, email, or fill out our quote form to get your customized quote.

  • We typically return clean laundry to you the next day.  However, many customers prefer delivery later than our standard 24 hours and we are happy to accommodate those specific delivery date requests.  

  • Not at all. You can simply place an order with us whenever you need laundry service. Of course, many of our business customers demand a regimented pickup & delivery schedule and our advanced delivery software allows us to accommodates both customer types.

  • Yes, we have an excellent eco-friendly process and lots of capacity at our plant. Let us do your dry cleaning too!

  • Our pricing is generally by the pound. The per pound rate varies for each business customer, depending on the volume of laundry and frequency of pickups and deliveries. Contact us and get your special rate today!

Dry Cleaning & Alterations

  • Yes, we have an excellent eco-friendly process and lots of capacity at our store. You can order a pickup here or drop off at one of two locations.:

    Santa Monica Dropoff Center: 2441 Santa Monica Blvd, Santa Monica, CA 90404

    Mar Vista Dropoff Center: 3839 Grand View Blvd, Los Angeles, CA 90066

  • Yes. We offer pickup and delivery for all dry cleaning and laundry clients. Place order here.

  • We typically return clean dry cleaning to you within 72 hours.

  • We offer alterations on all kinds of clothing. Bring your item(s) into 2441 Santa Monica Blvd, Santa Monica, CA 90404 to inquire about price.

  • Yes, it does! Use code drycleaning50 for in-store drop off or pickup/delivery. You can enter the code when you place pickup order or mention it to staff when you drop off.

Big Waves vs App-Based Laundry Services

  • Yes. Many customers choose Big Waves as a local alternative to Rinse, Poplin, SudShare, Hampr, and other app-based laundry services because we clean laundry in our own laundromats with real local staff.

  • Unlike app-based services that outsource laundry, Big Waves operates physical laundromats in Los Angeles. This means better quality control, real accountability, and consistent results.

  • In many cases, yes. We offer transparent pricing and 50% off first-time fluff and fold or pickup and delivery, with no surge pricing or hidden fees.

Santa Monica Laundromat Location

  • Big Waves Laundromat has a full-service location in Santa Monica, at 2439 Santa Monica Blvd, Santa Monica, CA 90404, serving local residents, apartment dwellers, students, and busy professionals.

  • Yes. The Santa Monica laundromat has a dedicated parking lot, which is smaller than our Mar Vista location but rare and extremely convenient for Santa Monica.

  • The Santa Monica location offers self-service laundry, fluff and fold drop-off, and is a hub for our pickup and delivery laundry service.

  • Absolutely. Many Santa Monica customers live in apartments or condos and rely on Big Waves for fast, reliable, and comfortable laundry services.

Mar Vista Laundromat Location

  • Big Waves Laundromat operates a full-service laundromat in Mar Vista, 3839 Grand View Blvd, Los Angeles, CA 90066, conveniently located for West LA residents and businesses.

  • Yes. The Mar Vista laundromat features a larger dedicated parking lot, making it ideal for larger loads, families, and commercial laundry customers. There is also street parking available.

  • With more space, high-capacity machines, and easier parking, the Mar Vista location is especially well-suited for bulk, comforters, and business laundry.

  • Yes. Many of our commercial laundry clients use the Mar Vista location because of its size, layout, and accessibility.

Additional Helpful Questions

  • Yes. Our high-capacity washers and dryers can handle comforters, blankets, and bulky items.

  • Yes. Our clean spaces, seating, and efficient machines make Big Waves laundromats easy for families.

  • Yes. You’re always welcome to visit either location — Big Waves is a real local laundromat, not just a delivery service.

Locations

 

Mar Vista Directions

Big Waves Laundromat - Mar Vista

3839 Grand View Blvd

Los Angeles, CA 90066

Store: (310) 829-9378

 

Santa Monica Directions

Big Waves Laundromat - Santa Monica

2439 Santa Monica Blvd

Santa Monica, CA 90404

Store: (310) 829-9378